FAQ / Service Info
FAQ / SERVICE INFO
COMMERCIAL PROJECTS
What kind of commercial projects or digital content services do you provide?
Whether you are a business owner needing images for marketing collateral or you’re in need of video marketing services to showcase your business/products, I have a wide array of studio & natural light skills to deliver professional content for any project.
How much is a typical commercial photo/video project?
It depends on the need. Please email me or call 940.441.2163 to discuss.
What is the turnaround time?
Most commercial photography jobs are delivered in 24-48 hours. Video services will typically require more time, up 3- 7 days. Will discuss in the event of an anticipated delay of deliverables.
What payments do you accept?
Checks, Venmo or Zelle payments are accepted. I ask that each client pay before or at the time of the appointment.
Use License?
You receive a non-transferable license in perpetuity to use images and/or video for digital and small print advertising. Justin Goode retains full ownership of images and/or video. All images/video delivered may not be transferred/used by another entity, business, person, vendor etc., unless they’ve purchased a use license through Justin Goode.
RESIDENTIAL REAL ESTATE FAQ
What can I expect to receive with your standard photo shoot?
You will receive up to 30 or more images (depending on sq footage) suitable for both web/print. Additional images can be shot at the appointment if requested for a nominal fee. Prices for Real Estate Photography can be found here.
Will I be able to preview the images before I pay for them?
Yes. You may request to preview the images on-site after the appointment. All appointments must be paid for once services have been rendered.
What is the turnaround time for photos and the social video?
Once the appointment has been paid for, you can receive the images & video in 24 hours or less from the end appointment.
What should I do to prepare the home?
When you schedule a shoot, I will send you a property shoot checklist to give to your homeowner. Little details specified within the checklist make a world of difference in the final product.
What if it looks like it might rain? Can I cancel and reschedule?
Yes, you may reschedule your photo shoot. Please note appointments should be rescheduled no less than 2 hours from the start of the scheduled appointment time otherwise a $25 cancellation fee will be charged.
Will you still shoot if it’s raining?
Yes. I can shoot the interiors and if the rain stops I may be able to shoot exteriors. If I’m unable to shoot exterior images due to weather I will come back to the property at a later time/date. A $25 inclement weather fee is charged plus any applicable trip charges.
Can you edit items out of my photos?
It depends. For residential real estate images following TREC’s regulations, I can not edit anything that is a structural element of the property itself (e.g. telephone poles, cracks in the walls/concrete, etc). I can edit out items such as stray leaves, swimming pool toys, etc.
What payments do you accept?
Checks, Venmo or Zelle payments are accepted. I ask that each client pay before or at the time of the appointment.
What if my client doesn’t like the images?
I want everyone I work with to be happy with our services and take dissatisfaction seriously. I will come back out to re-shoot property images if needed. You can find details regarding reshoot fees here. I give my clients the opportunity to preview images on-site and they may request adjustments to compositions if necessary. To avoid a reshoot fee, the best time to ask for changes is while I am still at the appointment.
When I schedule an appointment and receive the files, do I own the images or video products I paid for?
No. The work products you receive are licensed to you for a single sale of the home. The license is a rights-managed, non-transferable, non-exclusive license. (ex: you can’t give them to the home builder or interior designer to use nor another agent in your office if the home goes off the market and is relisted) and you may not create derivative works unless you have permission (ex: taking a snippet from a video using it for something else). The license is terminated when either the home sells or the client no longer has the original listing agreement with the homeowner. Images and work products may be licensed in the future by Justin Goode only. All music, videos and stills used & created by Justin Goode are protected by copyright law, are owned solely by Justin Goode and may not be used without written consent or payment for use.